Refund Policy

1. Our 30-Day Money-Back Guarantee

Every package is covered by a 30-day money-back guarantee. If you are not satisfied with the work, request a refund within 30 days of your purchase and we will return your money. You do not need to justify the decision to us, and asking does not cost you anything.

This policy applies to every purchase made through our checkout and forms part of our Terms of Service.

2. Who Processes Your Refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, which means Paddle takes the payment, handles the tax, and issues the refund. Lunastric LLC delivers the design work.

You can start a refund either way: email us and we will approve it with Paddle on your behalf, or go directly to Paddle at paddle.net with your order details. Paddle's own terms are published in its refund policy.

3. Your Statutory Cancellation Rights

The guarantee above is in addition to the cancellation rights you already have by law, and nothing on this page limits them. Those rights depend on where you live. As set out in Paddle's refund policy, buyers in the European Economic Area, the United Kingdom, Switzerland, Turkey, and Israel have a 14-day statutory right to withdraw; buyers in Canada, Brazil, South Korea, and China have a 7-day unconditional right to cancel; and buyers in Singapore have a 5-day unconditional right to cancel.

4. Revisions Come First, If You Want Them

Most concerns are a fit problem rather than a quality problem, and a revision usually solves them faster than a refund does. The Starter package includes two revision rounds, and the Professional and Enterprise packages include unlimited revisions. Tell us what is not working and we will rework it. This is an offer, not a condition: you are never required to sit through revisions before claiming the guarantee.

5. Subscriptions and Recurring Charges

You can cancel a subscription at any time. Cancellation stops the next renewal and keeps your access active until the end of the billing period you have already paid for.

• Cancel from the order management portal at paddle.net using the email address you bought with, or email us and we will do it for you.
• The 30-day money-back guarantee applies to your first payment on a subscription.
• If a renewal was charged after you had already asked us to cancel, contact us and we will refund that charge in full.

6. What Is Not Covered

The guarantee is deliberately broad. The limited exceptions are:

• Requests made more than 30 days after the purchase, unless a statutory right or a legal requirement applies.
• Third-party costs bought on your behalf at your request, such as stock assets or font licenses, once the license has been issued in your name.
• Refunds claimed while continuing to use the delivered designs commercially. Taking a refund ends the license granted to you, and the rights in the delivered work return to Lunastric LLC.

7. How to Request a Refund

Email payments@lunastric.com from the address used at checkout and include:

• The date of the payment and the amount charged.
• The package or service purchased.
• Your Paddle order or transaction reference, if you have it to hand. We can find it without one.

We read and answer every request. Approved refunds are returned to the original payment method where possible, and are processed within 14 days of approval. Your bank or card issuer controls how quickly the money then appears on your statement.

8. Charges on Your Statement

Because Paddle.com is the Merchant of Record, the charge on your bank or card statement carries the prefix PADDLE.NET* rather than appearing as a Lunastric charge. If you see a charge you do not recognize, email payments@lunastric.com before filing a dispute with your bank. We can identify the charge and refund it directly, which is faster than a dispute.

9. Changes to This Policy

We may update this policy. The version published on this page at the time of your purchase is the one that applies to that purchase.

10. Contact

Refund and billing questions go to payments@lunastric.com or +1 (409) 812-0140, Monday to Friday, 9am to 6pm Pacific Time. For anything else, reach us at hello@lunastric.com.